Carl B. Johnson

I’m a skilled business consultant, Salesforce and SharePoint product owner and technology leader with a passion for building products and advocating for building productive teams through better communication, well-designed systems and processes.  I leverage over 20 years of project and product management in application, SaaS, CRM (customer/case management systems), DMS (document management systems) and cybersecurity.  This experience includes development, architecture, sales, marketing and management experience with leading organizations, such as Capgemini, Deloitte and Protiviti.

What I Do

Technical Project Management

Ability to develop project management practices while adhering to organizations’ principles and promoting business values of project methodologies to lead and contribute towards organizational growth and development.

Salesforce Product Owner

Seasoned Salesforce project manager and market leader with a decade plus experience in delivering CRM transformations to businesses large and small!

Business & Marketing Consulting

Real word experience managing businesses, running internal/external marketing campaigns and building highly effective teams.

Agile Coaching

Agile Transformation Leadership supporting Federal, financial and healthcare domain. Providing expert level knowledge on SCRUM, Kanban, Scaled Agile Framework (SAFe). Collaborated with Senior Leadership, Management Teams, PMO, Service Delivery and Business Units.

Public Speaking

Present public/private workshops on Agile, Lean Project Management, Salesforce, Office 365 and E-commerce.

Cybersecurity Engagements

I have years of experience in Washington D.C. in training and managing CyberSecurity project teams, working collaboratively to create as well as manage cyber security architectures for businesses.

E-commerce Consulting

Strategic ecommernce and marketing Content and Communications Consultant with firm grasp of consumer messaging and branding for better credibility.

My Hobbies

Building Products

My passion is building web and physical products. From idea to execution - I have experience with every step.

Baking & Cooking

You'll find me in a commercial kitchen during my downtime. I find cooking and baking relaxing and goes well with product development.

Wine Making

"Wine is the only artwork you can drink" - Luis Fernando Olaverri. Wine making is fascinating so much so I started producing my own wine.

Resume

20 + Years of Experience

Experience

2016 - Current
Cleared Systems

Salesforce Product Owner & Agile Coach

· Managed a global team of 20+ developers and managers across a geographically dispersed area for Salesforce and Office 365 development. Directed front-end and back-end engineering, data management, architecture, CRM/ IVR development, credit processing API integration, and financial projections. 

· Lead teams in use of JIRA issue tracking tool and how to maximize use of the tool along with performing as the JIRA-certified Administrator

· Apply subject matter knowledge to high-level analysis, collection, assessment, design, development, modeling, simulation, integration, installation, documentation, and implementation as required

· Develop requirements of IT product/service (including specifications, feasibility studies, requirement analysis, etc.) from inception to conclusion on simple to complex projects.

· Work with Product owner to ensure creation of Agile artifacts such as Product Backlog, Sprint Backlog, and Release Burndown

· Create information radiators (e.g., Story Maps, Task Boards, and Product Road Maps) to illustrate team's progress.

· Defined overall Business strategy and go-to market plan for internal applications.

· Support developers working offshore by assisting them with backlog grooming and communicating information to the distributed Project Team

· Roadmap owner for Salesforce as a Platform implementation across the company to support the Registry, Registrar communities

· Build key metrics reporting system and customer feedback surveys.

· Build Confluence boards to manage program and project updates.

· Coached/mentored and trained Scrum Masters, Product Owners, Teams and Leaders in Lean- Agile values, principles and methodologies (Lean, Scrum, Kanban, XP). Provided facilitated self-discovery for teams to increase awareness of Agile roles, rituals, values, principles, measurements, and techniques. 

Nov 2015 - Jun 2017
Longview International

Senior Office 365 Architect / Program Manager

· Provided on-site contractor technical management expertise in support of Mr. Steve Cooper, DOC Chief Information Officer

· Hand-selected by Longview leadership to lead significant engagement that strengthened the infrastructure, streamlined operations, and advanced the strategic vision of the DOC. Partnered with the DOC CIO, and personally directed six to eight concurrent projects with up to 25 team members (federal and contractor) each. Provided strategic and tactical leadership for entire Software Development Life Cycle (SDLC) of Agile releases while managing Federal client’s expectations

· Established a reputation as a technical and strategy expert consistently sought out to analyze and improve existing processes and systems and provide clients with original ideas and previously undiscovered opportunities to minimize risk, overcome obstacles, and seize positive change

· Developed data taxonomies and used them in consolidated reporting to management in security reports

· Outlined revisions required to modify development in response to changes in laws/regulations/policies

· Successfully navigated DOC help desk, engineering, and information assurance team in achieving three Authority to Operate (ATO) certifications within the first year

· Developed prototype solutions in Office 365 using InfoPath and Nintex Forms

· Developed reports and matrices to evaluate FireEye for use at National Institute of Standards and Technology (NIST) and U.S. Census Bureau

· Collected user feedback to assess the importance of new development requests against existing development priorities

· Added 12 Information Assurance resources to manage and audit Tenable Nessus for four classified networks at DOC

· Coached and mentored Federal and contractor team in Agile Scrum framework. Provided knowledge transfer to business teams across disciplines in Scrum development processes

· Assessed current business processes and suggested modifications to improve efficiencies

· Measured and evaluated progress against project plans. Conducted project status meetings and prepared and presented weekly status reports to project team and monthly progress reports to management

· Monitored team backlog daily to ensure an accurate reflection of the current state, including use of Scrum Burndown Chart

· Used Kanban Board to monitor critical production and federal business intelligence issues through development, Quality Assurance (QA), and deployment efforts

· Managed technical teams deploying IBM BigFix, transitioning from Windows Server Update Services (WSUS) and legacy logging systems

May 2015 - Oct 2015
Mind Over Machines

Project Manager & Senior SharePoint Architect

· For retail and non-profit client provided on-site advice on implementation of an ITIL- based tool to manage tickets and work. Implemented MS Office SharePoint Server for intranet, extranet, document management, and project-portfolio purposes

· Configured SharePoint 2013 and Office 355 hybrid farm with five web front end servers and nine application servers, custom branding using Chesapeake Bay Foundation approved branding

Aug 2014 - Apr 2015
Fujitsu Consulting

Senior Agile Project Manager and SharePoint Architect

· For Mizuho Bank, New York, provided Agile Project Management and SharePoint architecting

· Managed multiple, varying tasks simultaneously from planning implementation to completion

· Facilitated stakeholder review sessions and management progress update sessions

· Conducted project kick-offs, Sprint planning sessions, and daily stand ups; escalated any impediment and blockers

· Using 3rd party tools, transitioned Lotus Notes to SharePoint 2013 and Office 365

· Managed on-shore and off-shore teams in Fujitsu Project Portal

· Facilitated new techniques for Agile development management in Scrum and Kanban environments resulting in improved burndown rates (user story completion) within each sprint or iteration

· Coached Agile team members and Product Owner on the Agile Methodology and roles and responsibilities

Apr 2013 - Aug 2013
Protiviti

Project Manager & Senior SharePoint Architect

· Managed multiple SharePoint and .NET migration and legacy transition projects with annual budgets from $0.5M to $2M while providing operational and technical support to widely dispersed technical staff

· Directly managed technical staff of 50 personnel

· Migrated sites from SharePoint 2007 to SharePoint 2010 and from SharePoint 2010 to SharePoint 2013. Configured new version of SharePoint and created web application and site collections in new SharePoint version, attaching backup of content database using PowerShell

· Performed successful SharePoint 2013 visual upgrade on several site collections. Included debugging and fixing critical errors and branding differences between SharePoint 2010 and SharePoint 2013

· Created SharePoint Designer workflow to send out email notification alerting end users to Secure Socket Layer (SSL) expiration, preventing logon issues for server

· Migrated SQL Server Reporting Services (SSRS) 2012 to SSRS 2014. Installed Report Viewer web-part to view reports

· Migrated SharePoint web applications from SharePoint 2007 to SharePoint Server 2016 to capitalize on needed SharePoint 2016 capabilities

· Enhanced dashboards using excel for tracking materials and parts delivered to warehouses and customers to insure it met delivery guidelines

· Directed full SDLC of SharePoint custom solutions by developing a SharePoint technical roadmap establishing guidelines and best practices aligned with Enterprise IT strategy

Jan 2012 - Apr 2013
Capgemini

Technical Program Manager and Senior Manager

· Managed multiple concurrent SharePoint and .NET migration and transition projects with annual budgets of $2M while providing operational and technical support to Capgemini teams in the U.S. and India

· Managed technical staff of 30 personnel. Transfer (REST) Application Programming Interfaces (APIs) for public consumption for 3rd Party web parts. Used the REST software architectural style to define a set of constraints to create web services. The RESTful web services provided interoperability between computer systems on the Internet

· As Agile coach and ScrumMaster, facilitated daily scrum, sprint planning, and sprint reviews

· Effectively interacted with, advised, provided presentations to, and participated in decision-making discussions with senior management

· Managed development User Acceptance Test (UAT)

· Developed governance charter for National Industries for the Severely Handicapped

Feb 2008 - Feb 2009
Fishnet Security

Security Architect, Pre-Sales Engineer, and Trainer

· Provide pre- and post-sale support to multiple security vendors including but not limited to Symantec, F5, Checkpoint, FireEye, and Palo Alto Networks

· Produce detailed Layer2/Layer3 documentation based on architectural standards, including physical and logical designs and configurations and implementation steps for vendor device integration and configuration

Jan 2007 to Feb 2008
OPNET

Pre-Sales Engineer and Trainer

· Led technical teams in post-sale of OPNET’s analytics and network simulation applications, IT Guru Network Planner, ACE Plus, Sentinel, Virtual Network Environment (VNE) Server, and Modeler

· Developed print and web courseware. Delivered platform and on-line training courses (including customized courseware) on Transmission Control Protocol, Multi-Protocol Label Switching, Internet Protocol v6, and CiscoWorks

· Taught the latest relevant industry technologies to geographically dispersed senior network engineers and operations teams

Oct 2005 - Jan 2007
Volt / International Monetary Fund (IMF)

Records/Documentation Consultant and Trainer

· Provided on-site support to the International Monetary Fund (IMF)

· Architected Enterprise Records Management re-design and implementation for 10,000 users across four global offices

· Applied subject matter knowledge to high-level analysis, collection, assessment, design, development, modeling, simulation, integration, installation, documentation, and implementation as required

· Developed legal, business, and e-discovery hold architecture with transfers between document, record, and MS Exchange

· Successfully completed full data migration, including all metadata mapping from OpenText Content Server to SharePoint and Salesforce

Jan 2005 - Sep 2005
Bayview/Silver Hill Financial

IT Software Implementation Project Manager

· Used Project Management Institute and waterfall development methodologies to manage the design, build, QA, and implementation of IT projects to deliver required software.

· Reviewed historic data architecture on multiple business applications and revised requirements based on current business processes and needs

· Led Peoplesoft and Salesforce software project teams for multiple on-site client initiatives and key technical version upgrades

· Led major infrastructure replacement and environmental safety and compliance initiatives, cross-functional process improvement, and IT projects for Silverhill Financial

Jan 2003 to Jan 2005
Deloitte

SharePoint Administrator - Contractor

· Provided on site contractor support to the State of Florida

· Assisted in SharePoint 20003 architecture planning role out

· Assist in the implementation of MS Project 2003 Enterprise with 100+ locations

· Developed SharePoint courseware for developers, power users, and administrators

· Developed PeopleSoft Forms for executive group

· Oversaw and documented implementation of SharePoint 2003 to five sites (4,000 users)

· Developed encryption-based Windows Mobile applications for remote users

· Prepared project estimates, budgets, schedules, and materials and contract specifications

Feb 2008 to Jan 2012
Red Software Solutions

Principal, SharePoint Architect, and Project Manager

• Provided on-site contractor support to NIST, DOC; U.S. Food and Drug Administration (FDA), Department of Health and Human Services (HHS); and National Center for Research Resources (NCRR), National Institute of Health (NIH), HHS • Concurrently managed multiple large, complex role outs of SharePoint, MS Dynamics and Custom .NET applications replacing legacy Access database applications (up to $24M budgets and as many as 25 stakeholders) technical project teams of varied disciplines spanning multiple organizations. Planned, executed, tested, and delivered within scope, schedule, cost, and quality • For NIST, led a team to develop SharePoint-based portal and management systems to track hazardous waste materials and responses to Freedom of Information Act (FOIA) requests • For FDA, led a team of .NET developers and administrators to develop a clinical trials management system using SharePoint, MS Dynamics, and a custom-built .NET portal • For NCRR, led a team in providing SharePoint training and development of custom content types and web elements for a critical application used by 300 users • Facilitated SDLC processes resulting in a substantial increase in product development estimation accuracy and decreased testing cycles • Implemented ITIL-based best practices for hardware/software standards, automated software delivery, and tiered support that resulted in a 95% increase in customer satisfaction with reduced headcount

Education

2001
Temple University

Bachelor of Computer Science

study of Java, statistics and software design.

Personal Projects

2015
NIH

AI and Machine Learning

Project & Business Management

Product Management / Owner

Project Management

PMBOK Framework

Agile Team Management

Scrum Management

Kanban Framework

Technical Skills

Salesforce Deployment

Salesforce Business Analysis

Office 365 & SharePoint Architecture

Amazon EC2 Deployment

Amazon EC2 Architecture

Cybersecurity Engagement & Investigations

Certifications

Salesforce Administrator

Salesforce Administrator

Coming July 2019

Microsoft Certified Systems Engineer

Microsoft Certified Systems Engineer

Certified Scum Master

Certified Scum Master

Personal Projects

What I'm Working On
My Status Reports

My Status Reports

Websites
Wine With Peers Meetup

Wine With Peers Meetup

Events
Password Generator HQ

Password Generator HQ

Websites
Another Kanban

Another Kanban

Websites

Contact

Let's Talk

Reach me anytime at carl@carlbjohnson.com